Clear terms. No fine-print surprises.

WELCOME TO LORENT

Overview

These Terms & Conditions apply to your use of the LORENT website and to purchases made through lorent.com.au. By using our website or placing an order, you agree to these Terms & Conditions to the extent permitted by law.

Throughout these terms, “LORENT”, “we”, “us” and “our” refer to the business operating the LORENT online store. “You” and “your” refer to the person using our website or purchasing from us.

Nothing in these Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified, including rights that may apply under the Australian Consumer Law.

USING OUR WEBSITE

Website use

You may use this website for lawful personal and shopping purposes. You must not use the website in a way that is unlawful, fraudulent, harmful, interferes with its operation, attempts to gain unauthorised access to our systems, or infringes the rights of another person.

We may take reasonable steps to protect the website, our customers and our business where we identify suspected fraud, misuse, security threats or unlawful activity.

PRODUCT INFORMATION

Products, images & descriptions

We aim to present our products, colours, measurements, materials, features and other information as accurately as reasonably possible.

Colours and appearance may vary slightly depending on your screen, device settings, lighting and the natural presentation of fabric. Measurements may also be subject to reasonable manufacturing tolerances.

Product images are provided to help illustrate the product. Please read the product description, specifications and size information before ordering.

If information on our website is incorrect, we may correct it. If a material error affects an order you have already placed, we will contact you where appropriate and provide a reasonable solution consistent with applicable law.

PLACING AN ORDER

Orders & order acceptance

When you place an order, you are responsible for providing accurate contact, billing and delivery information and for checking your selected product, size, quantity and delivery option before completing checkout.

After checkout, you may receive an electronic order confirmation. If we discover a genuine issue that prevents us from fulfilling an order — for example, an inventory error, a material pricing error, suspected fraudulent activity or an unavailable delivery destination — we will contact you as soon as reasonably practicable.

If we cannot supply an item you have paid for, we will provide an appropriate solution, which may include a refund of the affected amount.

PRICING & PAYMENT

Prices, payments & errors

Unless otherwise stated, prices displayed on our Australian website are in Australian dollars (AUD). Applicable shipping charges are shown at checkout before you complete your purchase.

Payment must be made using one of the payment methods available at checkout. Payment services may be provided by third-party payment providers and may also be subject to their own terms.

We take reasonable care with pricing, but genuine errors can occasionally occur. If we identify a material pricing or checkout error affecting your order, we will contact you before proceeding where reasonably possible. We will not use a pricing-error clause to remove rights that you have under applicable law.

OFFERS & DISCOUNTS

Promotions & discount codes

From time to time, LORENT may offer promotions, launch offers or discount codes. Any specific conditions displayed with an offer form part of that promotion.

Unless the offer states otherwise, promotional codes cannot be exchanged for cash and may not be combined with another promotional code. A promotion may have an expiry date, product eligibility requirements or other reasonable conditions that are disclosed with the offer.

We may refuse use of a promotional code where it has expired, does not apply to the selected product, or is being used contrary to its stated conditions.

PRODUCT AVAILABILITY

Availability

Product availability may change and an item displayed on the website may occasionally become unavailable before our inventory information is updated.

If an item you ordered cannot be supplied, we will contact you and provide an appropriate solution. We will not substitute a materially different product without your agreement.

DELIVERY

Shipping & delivery

Shipping options, charges, dispatch information and estimated delivery timeframes are set out on our Shipping & Delivery page and at checkout where applicable.

Delivery estimates are estimates rather than guaranteed arrival dates unless we expressly state otherwise. Delays can sometimes occur because of carrier network conditions, weather, remote locations, peak periods or other circumstances affecting delivery.

If there is a problem with the delivery of your order, please contact us so we can assist.

RETURNS & PRODUCT SUPPORT

Returns, change of mind & product issues

Our voluntary change-of-mind return conditions, return process and information about product issues are explained on our Returns & Support page.

Our change-of-mind policy is separate from any rights you may have where a product fails to meet a consumer guarantee. Nothing in our change-of-mind conditions limits rights or remedies that cannot lawfully be excluded.

YOUR RIGHTS

Australian Consumer Law

Our products come with consumer guarantees that apply automatically under the Australian Consumer Law where that law applies. These rights cannot be excluded by these Terms & Conditions.

Depending on the circumstances, remedies for a product that does not meet an applicable consumer guarantee may include repair, replacement, refund or compensation as provided by law.

LOOKING AFTER YOUR LORENT

Product care

Please follow the care instructions supplied with your product and any care information published on our website. For the LORENT™ Cooling Comforter, our current care guidance includes machine washing cold on a gentle cycle, air drying, and avoiding bleach, fabric softener, tumble drying and high heat.

Nothing in this section limits any rights you may have where a product does not meet an applicable consumer guarantee.

LORENT CONTENT

Intellectual property

The LORENT name, branding, logos, website design, original written content, graphics, photographs and other materials created for LORENT are owned by us or used by us with permission, as applicable.

You may view and use the website for your personal, non-commercial shopping purposes. You must not reproduce, republish, commercially exploit or use our protected content in a way that infringes our rights or the rights of another owner without appropriate permission.

OTHER SERVICES

Third-party services & links

Our website may use or link to third-party services, including payment, delivery, analytics or other technology providers. Those third parties may have their own terms and privacy practices.

A link to an external website does not necessarily mean that LORENT controls or endorses all content on that website. Where you choose to use a third-party service, its applicable terms may also apply to your use of that service.

YOUR INFORMATION

Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy obligations. Our Privacy Policy explains how personal information is collected, used, disclosed and otherwise handled in connection with LORENT.

LEGAL LIMITS

Liability

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right, remedy or liability where doing so would be unlawful.

To the extent permitted by law, LORENT is not responsible for loss that is not reasonably foreseeable as a result of our breach or for loss caused by matters outside our reasonable control, except to the extent that responsibility cannot lawfully be excluded or limited.

KEEPING THESE TERMS CURRENT

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our website, business practices or applicable requirements.

The version published on this page will apply from its stated update date. Changes will not be used to retrospectively remove rights that have already arisen in relation to an order or transaction.

GOVERNING LAW

South Australia, Australia

These Terms & Conditions are governed by the laws applicable in South Australia, Australia, subject to any mandatory laws or rights that apply to you and cannot lawfully be excluded.

Nothing in this section is intended to prevent a consumer from exercising rights available under applicable consumer law.

QUESTIONS?

Contact LORENT

If you have a question about these Terms & Conditions, an order or a LORENT product, please contact us.

lorent.australia@gmail.com