From LORENT to your door.

AUSTRALIA-WIDE DELIVERY

Shipping options

We currently offer delivery across Australia, with Standard and Express options available at checkout.

Delivery estimates are a guide only and begin after dispatch. Times can vary depending on destination, carrier network conditions, remote locations and peak periods.

FROM ORDER TO DOOR

Order processing & dispatch

We aim to dispatch orders within 24 hours on business days. Orders placed on weekends or public holidays will be processed on the next available business day.

During major launches, promotions or unusually busy periods, processing may occasionally take a little longer. If a significant delay affects your order, we'll do our best to keep you informed.

KEEP AN EYE ON YOUR ORDER

Tracking your delivery

Once your order has been dispatched, we'll send a shipping confirmation to the email address provided with your order. Where tracking is available, your tracking details will be included so you can follow the delivery's progress.

Please allow a little time after receiving your dispatch confirmation for tracking events to begin appearing in the carrier's system.

BEFORE WE DISPATCH

Delivery address changes

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to update the address. Once an order has been handed to the delivery carrier, we may not be able to change or redirect it.

WHEN DELIVERY TAKES LONGER

Delivery delays

Most orders arrive within the carrier's estimated timeframe, but occasional delays can occur due to weather, network disruptions, peak periods, remote delivery locations or other circumstances affecting the delivery network.

If tracking has not updated for an unusual period or your order has not arrived within a reasonable time, please contact us. We'll help investigate the delivery and work with you toward an appropriate solution.

WE'RE HERE TO HELP

Missing, lost or damaged parcels

If your parcel appears to be missing, has been marked as delivered but cannot be located, or arrives with visible shipping damage, please contact us as soon as reasonably possible.

Include your order number and any helpful information or photographs. We may ask you to check around the delivery location or confirm details while we investigate with the carrier.

RETURNED TO SENDER

Undeliverable & returned parcels

A parcel may be returned to us if the address is incomplete or incorrect, delivery cannot be completed, or the parcel is not collected within the carrier's collection period.

If an order is returned to us, please contact our team. We'll review what happened and advise you of the available next steps. Additional shipping charges may apply where redelivery is required because incorrect or incomplete delivery information was supplied with the order.

CURRENT DELIVERY AREA

International shipping

LORENT currently ships within Australia. International delivery is not available at this stage.

RETURNS ARE SEPARATE

Returning an order

Shipping an order to you and returning an order are handled separately. For information about change-of-mind returns, product issues and return shipping, please see our Returns & Support page.