Simple support, when you need it.

You may request a change-of-mind return within 14 days of delivery. To be eligible, the comforter must remain unused, unopened and in its original sealed packaging.

Because bedding is a personal-use product, opened or used comforters are normally not eligible for change-of-mind returns.

We understand that circumstances can vary. If you have any concerns about your order, please contact us and our team will be happy to assist.

If you believe your LORENT™ product has a manufacturing fault, please email us with your order number, a description of the issue and clear photographs showing the affected area.

Depending on the issue, we may ask for additional photographs, information about how the product has been used or cared for, or for the product to be returned for assessment.

Submitting a claim does not automatically mean the product is considered faulty. We will assess the nature of the issue and the circumstances before determining the appropriate resolution.

Damage resulting from misuse, accidental damage, incorrect washing or drying, bleach or fabric softener, excessive heat, sharp objects, excessive pulling or stretching, improper storage, or reasonable wear from normal use is not considered a manufacturing fault.

For example, damaged stitching will be assessed based on its location, appearance, the condition of the surrounding fabric and other relevant circumstances rather than automatically being considered a manufacturing defect.

We may need to inspect a product, review photographs or request additional information before confirming whether there is a product issue and what resolution is appropriate.

If a return is required for assessment, we will provide further instructions before the product is sent back.

If your order arrives damaged or you receive an incorrect product, please contact us as soon as reasonably possible with your order number and clear photographs so we can investigate.

For approved change-of-mind returns, the customer is responsible for securely returning the product and any applicable return shipping costs.

Please use a tracked shipping service where possible, as responsibility for the parcel remains with the sender until it reaches us.

Once an approved return has been received and inspected, we will process the applicable refund to the original payment method.

Your bank or payment provider may require additional time for the refund to appear.

Original shipping charges, including Express Shipping upgrades, are not refundable for change-of-mind returns.

To help protect the comforter, please follow the care instructions provided with the product.

LORENT™ comforters should be machine washed on a cold, gentle cycle and air dried. Do not use bleach, fabric softener, tumble drying or high heat.

Damage resulting from care methods outside these instructions may not be considered a manufacturing fault.