HELP & CONTACT

How can we help?

From product questions to delivery and after-purchase support, the LORENT team is here to help.

FAQs Quick answers to common questions
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Shipping & Delivery Delivery times, tracking and parcels
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Returns & Support Returns and product concerns
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HOW CAN WE HELP?

Start in the right place.

Whether you have a question before ordering or need help with an existing order, we're here to make things simple.

01

Order & delivery

Questions about an order, dispatch, tracking, delivery or an address update.

02

Product questions

Need help with sizing, materials, cooling performance or choosing the right LORENT comforter?

03

Returns & product support

For change-of-mind returns, damaged orders or a concern with your LORENT product.

04

Care & washing

Questions about washing, drying or caring for your LORENT™ Cooling Comforter.

CONTACT LORENT

Send us a message.

Have a general question? Complete the form below and our team will get back to you as soon as reasonably possible. If you're contacting us about an existing order, please include your order number.

Need to send us photos?

If you're contacting us about a damaged order, delivery issue or product concern, please email your photos directly to lorent.australia@gmail.com and include your order number. This helps our team assess the issue more quickly.

PREFER EMAIL? lorent.australia@gmail.com
Sending photos? For damaged orders, delivery issues or product concerns, email your images directly to lorent.australia@gmail.com with your order number.

By submitting this form, you agree that we may use the information provided to respond to your enquiry. See our Privacy Policy for more information.

Need a quick answer? Our FAQ covers cooling, sizing, materials, care, orders and more.

EXPLORE FAQs →